$165 million Hinduja Global Solutions Ltd.(HGSL),the outsourcing arm of the multi-billion dollar Hinduja Group has acquired UK-based customer relationship management company Careline Services.The value of the deal was not disclosed.A release from the Bangalore-based HGSL said Careline has 1,000 employees across three sites in the UK and provides services to more than 20 marquee customers across verticals such as government,FMCG,financial services,automobiles,telecom & retail.As per its website,it has an annual revenue in excess of 20 million pounds,is profitable,cash-rich and free of debt.
Careline was established in 1997 and is said to be currently handling in excess of 50,000 customer interactions every day across multiple channels and in 14 languages.
The acquisition is expected to act as a launch pad for HGSL to enter the UK and European markets and to be a platform to crosssell its global delivery model to Carelines European client base.With this acquisition,HGSL will have a presence in 29 delivery centres across the US,India,Philippines,Canada,Mauritius and the UK and its global headcount will cross 16,000 people, the release said


